Privacy Policy

Your Rights

If and to the extent that we process your personal data, you are entitled to specific data subject rights under data protection law. We will fulfill your rights without delay and free of charge. To exercise these rights, please contact us or our Data Protection Officer using the contact information provided above.

You may, upon request, obtain information at any time regarding the personal data we have stored about you. Upon request, we will be happy to inform you of the data stored about you (Art. 15 GDPR, § 34 BDSG).

In addition, provided the legal requirements are met, you have the right to rectification (Art. 16 GDPR), erasure (Art. 17 GDPR, § 35 BDSG), restriction of processing (Art. 18 GDPR), objection (Art. 21 GDPR), and data portability (Art. 20 GDPR).
Furthermore, you may object to the continued processing of your data if we process your data on the basis of a legitimate interest (Art. 6(1)(f) GDPR); provided we do not process your data for marketing purposes, a specific reason is required for such an objection. If you object, we will cease further processing of your personal data upon receipt of your objection during the subsequent review and will delete it once the review is complete.

You may revoke any consent to data processing (Art. 6(1)(a) GDPR) that you have provided to us at any time; we will then cease processing your personal data and delete it, unless there is a legal basis for further processing.
An objection or withdrawal does not affect the lawfulness of data processing that took place in the past.

If you believe that data processing violates data protection law, you have the right to file a complaint with a data protection supervisory authority of your choice (Art. 77 GDPR, § 19 BDSG). This includes the data protection supervisory authority responsible for us. You can find an overview of the data protection supervisory authorities in Germany at https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html;jsessionid=5617A5C91354ED5A908DBDDE5423356D.1_cid354

Visiting Our Online Services

When you visit our online services, we process personal data and information about the devices you use as described below.

1. Log Files

As with many online services, our system automatically records certain technical information about your computer or mobile device each time you visit our website. This information is temporarily stored in so-called log files. The following information, among other things, may appear there:

• Type and version of your browser
• The operating system you are using
• The address of the page from which you arrived at our site
• Time of the page view
• Your IP address
• Amount of data transferred
• Technical status of the request (e.g., successful transmission or error message)

Collecting this information is necessary to enable us to provide our online services at all and to ensure stable and secure operation. It also helps us identify and resolve malfunctions. In doing so, we pursue a legitimate interest within the meaning of Article 6(1)(f) of the GDPR.

The log data is stored separately from all other information you provide to us, for example, via a user account or a contact form. No link is established between the two. The log files are deleted after 12 months.

The processing of log files is carried out by our hosting provider, whom we have integrated into our processes in compliance with data protection regulations.

2. Cookies, Pixels, and Similar Technologies in General

We may use various cookies and pixels as part of our online services.

“Cookies” are small text files sent from our web server to your device to store certain information (e.g., identification characteristics). “Pixels” are graphics embedded in the online service that perform specific functions. Cookies and pixels are used, for example, to store information about a user during or after a visit to an online service. There are various types of cookies and pixels.

We provide a comprehensive overview of which providers use which cookies and pixels on our pages and for what purposes in the settings, which you can access by clicking the “floating button” at the bottom left of the webpage.

Below, we explain in detail all the tools and services that we have primarily integrated into our online platform. Additional providers may be integrated through these—you can find the complete and up-to-date list in the cookie settings.

For cookies that are not strictly necessary from a technical standpoint or not justified by our legitimate business interests, we ask for your consent. If you have given us your consent to the use of cookies based on a notice we have provided on the website (“cookie banner”), we set these cookies in accordance with Article 6(1)(a) of the GDPR when personal data is processed.

Our website can be viewed even without the storage of cookies that require consent. You can object to the use of cookies, pixels, and similar technologies at any time in our cookie settings or revoke any consent you have previously given. To do so, click on the floating button mentioned above and adjust the settings (sliders) there accordingly. In addition, you can disable the storage of cookies in your browser settings or configure your browser to notify you when a website intends to store cookies.

To the extent that setting cookies is strictly necessary for the functionality of our website, these are cookies that do not require consent. You cannot disable these in the cookie settings.

Explanations on how to object to or revoke consent for data processing can also be found in the explanations for the individual tools.

In some cases, following such a revocation or objection, a new cookie (opt-out cookie) will be stored in your web browser. This cookie instructs third parties not to collect data from your browser and prevents the delivery of advertisements to you.

An objection or revocation does not affect the lawfulness of data processing that took place in the past.

3. Consent Banner

To request your consent on our website for the processing of your device information via cookies or other tracking technologies, we use our consent tool from Borlabs. With its help, you have the option to consent to or refuse the processing of your device information and personal data via cookies or other tracking technologies for the purposes listed in the corresponding tool. Such processing purposes may include, for example, the integration of external elements, the integration of streaming content, statistical analysis, audience measurement, personalized product recommendations, and personalized advertising. Using the tool, you can grant or withhold your consent for all processing purposes, or grant or withhold your consent for individual purposes or individual third-party providers.The purpose of this integration is to allow users of our website to decide whether to enable cookies and similar functionalities and to offer them the option to change settings they have already made while continuing to use our website. We process the following information via the tool:

• Opt-in and opt-out data
• Date and time of consent
• User-Agent
• User settings
• Consent ID
• Validity period of consent
• IP address
• Banner Language

The information regarding the settings you have configured is also stored on your device. The legal basis for the processing is Article 6(1)(c) of the GDPR in conjunction with Article 7(1) of the GDPR, insofar as the processing serves to fulfill the legally mandated obligations to provide evidence of consent. In all other cases, Article 6(1), first sentence, (f) of the GDPR is the applicable legal basis. Our legitimate interests in the processing lie in the storage of user settings and preferences regarding the use of cookies and the anonymized analysis of consent rates. Twelve months after the user settings are configured, consent will be requested again. The user settings you have configured will then be stored again for this period, unless you delete the information about your user settings yourself beforehand using the device features provided for this purpose.You may object to the processing to the extent that it is based on Article 6(1)(f) of the GDPR. Your right to object applies for reasons arising from your particular situation. You may submit your objection to us using the contact information provided in the “Data Controller” section.You can also change the settings you have configured at a later time. To do so, please follow the floating button on the left side of the website or the cookie settings in the website footer. 

4. Google Tag Manager

Google Tag Manager is a tool that enables us to integrate additional website components and other technologies onto our website in compliance with data protection regulations. Google Tag Manager itself does not create user profiles, perform analyses, or store cookies or data. It is used to manage and deploy the tools and elements integrated through it that are necessary for the operation of the website. In doing so, Google Tag Manager collects your IP address, which may also be transferred to Google’s parent company in the United States.

5. Google Analytics 4, including Conversion Tracking

Our website uses Google Analytics 4, a service provided by Google Ireland Limited (Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland), which helps us analyze website usage.

Google Analytics 4 typically uses so-called cookies. These are small text files that are stored on your device and help us analyze your user behavior on the website. The information collected by these cookies—such as the IP address transmitted by your device, truncated by a few characters—is generally transmitted to Google’s servers, where it is stored and processed. In some cases, this information may also be transmitted to servers operated by Google LLC in the United States and processed there.

To ensure that no conclusions can be drawn about your identity, your device’s IP address is automatically processed in an anonymized form when using Google Analytics 4. This is done by Google truncating the last digits of the IP address within member states of the European Union (EU) or in contracting states of the European Economic Area (EEA).

On our behalf, Google uses this anonymized data to generate reports on activity on our website and to provide us with additional services related to website usage and general internet usage. The truncated IP address transmitted by your device is not combined with other data held by Google. The information collected by Google Analytics 4 is stored for fourteen months and then deleted.

Google Analytics 4 also offers a feature called “demographic characteristics,” which allows us to generate statistics on users’ age, gender, and interests. These statistics are based on interest-based advertising and data from third-party providers. This enables us to better identify target audiences and optimize our marketing efforts accordingly. This demographic data is anonymous and cannot be used to identify you personally. This data is also deleted after fourteen months.

We also use Google Conversions to analyze user behavior on our website, measure conversions (e.g., purchases, inquiries, or registrations), and optimize our marketing efforts. Google Conversions helps us track the effectiveness of advertisements by analyzing whether users have performed a desired action after clicking on an ad. For this purpose, we use the general website tag (gtag.js).

The processing described above—in particular, the setting of cookies or other tags by Google Analytics to store and evaluate information on your device or to track conversions—takes place only if you have given us your explicit consent in accordance with Article 6(1)(a) of the GDPR. Google Analytics 4 is not used on our website without your consent. You may revoke your consent at any time with future effect by disabling this service via the cookie consent tool integrated into our website.

Google is bound by the latest Standard Contractual Clauses and is certified under the Data Privacy Framework. This ensures that the necessary safeguards for the transfer of data outside the EEA within the meaning of Article 44 of the GDPR are in place and that the proper and secure transfer of personally identifiable data from EU citizens to the United States is regulated.

6. Google Maps

This website uses the online map service Google Maps (API) provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

Google Maps is a web service that provides interactive (map) views to visually display geographic information. This service allows you to view our location and plan your route.

As soon as you visit one of our subpages where the Google Maps map is embedded and have given your consent, information about your use of our website (such as your IP address) is transmitted to Google’s servers and stored there. This may also involve a transfer to the servers of Google LLC in the United States. This occurs regardless of whether you have a Google user account or are logged in. If you are logged in to Google, your data will be directly associated with your account. If you wish to avoid this, please log out before using the service. Google stores and analyzes your data as usage profiles even if you are not logged in.

When using the Google service on our website, information from other Google services may be transmitted and processed to provide background services for the display and data processing of the services provided by Google. This may also involve data processing by the Google services Google APIs, Google Cloud, and Google Fonts in accordance with Google’s Privacy Policy, with Google bearing responsibility under data protection law.

Personal data is therefore also transferred to the United States. With regard to the transfer of personal data to the United States, there is an adequacy decision by the European Commission regarding the EU-US Data Privacy Framework pursuant to Article 45 of the GDPR (see: EU-US Data Privacy Framework). The service provider is certified under the DPF, meaning that the standard level of protection provided by the GDPR applies to the transfer.

The legal basis for the processing of personal data is your consent pursuant to Article 6(1)(a) of the GDPR, which you provided on our website.

7. Contacting Us (Email; Contact Form, Phone, or Mail)

You can contact us via email, an online contact form, by phone, by mail, or by other means. In doing so, we collect personal data only if you voluntarily provide it to us.

A contact form is available on the website that can be used to contact us electronically. If you submit an inquiry to us in this way, the data entered in the form—which is required to process the contact request and is marked as such (e.g., with an “*”)—will be transmitted to us and stored.

Alternatively, you can contact us via the provided email address. In this case, the user’s personal data transmitted with the email will be stored; similarly, if you contact us by mail or phone, the user data you provide will be stored. For telephone inquiries, your data will also be processed, among other things, via an interactive voice response system, about which we will provide separate information if necessary.

The data is used exclusively for the purpose for which you provided it to us (e.g., processing inquiries, customer management, etc.). The data is not transferred to third parties unless this is absolutely necessary to process your request. In some cases, we work with service providers to process contact inquiries; we engage and monitor these providers in compliance with data protection regulations. In such cases, the data you provide to us will be shared with our service providers. We will delete the data you provide to us once your inquiry has been resolved, unless statutory retention obligations or rights require longer retention.

The legal basis for processing the personal data necessary to handle contact inquiries is our legitimate interest in processing your request (Art. 6(1)(f) GDPR). This legitimate interest specifically arises from the fact that we can only carry out the action you have requested (e.g., responding to inquiries) by processing the data accordingly. If you provide additional data beyond this, you do so expressly on a voluntary basis and with your consent. The legal basis for processing this data is then Article 6(1)(a) of the GDPR. If the contact is aimed at concluding a contract, the legal basis for processing is Article 6(1)(b) of the GDPR.

8. External Links or Hyperlinks to Websites of Other Providers

Our website contains external links or hyperlinks to websites operated by third parties. These are distinct from our own content. With the exception of the shared responsibilities described above—such as for data processing by Facebook—this third-party content neither originates from us nor is it subject to our control.

When you click on an external link or hyperlink, you will be redirected from our website to the website of the third-party provider. In this case, we cannot guarantee the confidential handling of your data or compliance with data protection regulations by these third-party providers. Responsibility in this regard lies solely with the respective provider.

Should we become aware of any illegal content on external links or hyperlinks available on our website, we will remove the affected links immediately. To report such issues, please contact the Data Protection Officer using the contact information provided above.